Frequently Asked Questions
Everything you need to know about clean beauty and your ILIA order.
Is ILIA Beauty considered a clean beauty brand?
Yes, we prioritize clean, skin-centric formulas. We balance organic and natural botanicals with safe synthetics to ensure our products perform at the highest level without compromising your skin's health.
How can I find my perfect foundation or serum tint shade?
We offer a comprehensive Shade Finder Quiz and a 'Compare Shades' tool on our product pages. If you need further assistance, you can email a photo of yourself in natural light to our color experts.
What is your return policy?
We want you to love your glow. If you are not satisfied with your purchase, we accept returns on gently used products within 30 days of the delivery date for a full refund, excluding shipping fees.
Are ILIA products vegan and cruelty-free?
ILIA is a cruelty-free brand; we never test on animals. While many of our products are vegan, some contain ethically sourced beeswax or carmine. Please check the 'Ingredients' tab on specific product pages for details.
How do I track my order?
Once your order ships, you will receive an email notification with a tracking number. You can use this number on the carrier's website to monitor your shipment's progress.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select international locations. Please visit our Shipping page for a full list of supported countries and estimated delivery times.